Return Policy:
To return a product, you must first download and fill in the RA see below link (Return Authorisation) form to obtain a Return Authorisation (RA) number. Returned goods cannot be accepted without an printesupermarket RA number, which is valid for 14 days from the issue date. When posting goods back to us, the RA number is to be enclosed with your items.
Please download and complete the form (RA) www.printersupermarket.com.au/ra.doc we need invoice number, order number information. Return form to sales@ echo1.com.au email address. We have added a space to the email so spam bots done effect please take out the space before sending an email.
Processing of a R.A number may take up to 10 Business days.
- Faulty Items
Most cases (95%) are fixed with a warranty call to the manufacture allowing little to no business interruption; Example: paper feed issue. (see our support page for manufacture support phone numbers
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and product support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.
If an Item is within the warranty period, you or your business is entitled to a repair, replacement, credit or refund, within consumer Law. Consumer Law reflects that a decline in a repair, replacement, credit or refund where the product fault is caused by:
• Normal wear and tear
• Damage arising from improper assembly or improper unpacking
• Damage to external or product packaging only.
Damaging the product during your own handling/ transportation of such product.
2. Change-of-mind policy or wrongly ordered goods
2.1 Printer toners, drums, fuser units, maintenance kits, tapes or any “consumable” product on PrinterSupermarket.
If you have ordered the wrong item, or simply changed your mind we offer a store credit for the unopened item. . A restocking fee will apply. (See terms below)
Terms for the return of change-of-mind or wrongly ordered items.
• All items will be subject to a restocking fee:
o within 30 days =30% restocking fee
o 31 to 90 days = 40% restocking fee.
o after 90 days, goods can not be returned
• All products must be in original packaging. Non faulty items must be returned, unopened and with all seals undamaged. Any resealed items will be rejected.
• The customer will be responsible for all return freight along with any insurance of their choice. There will be no refund on these costs.
• A courier tracking number must be available for staff to track goods. No credit will be given if the goods are not received by printersupermarket staff..
• No goods will be accepted if the package reads, ”Receiver To Pay” The courier will be responsible for returning the goods to you, the customer or disposing of them..
• Any shipping fees, insurance or credit card surcharges that the customer paid to receive the goods are non refundable.
2.2 Printers, Scanners, Label Printers, Cables and UPS backups or any hardware on PrinterSupermarket (not consumables).
Terms of return for Hardware items.
• All items will be subject to a restocking fee:
o within 30 days =30% restocking fee
o 31 to 90 days = 40% restocking fee.
o after 90 days, goods can not be returned
• All products must be in original packaging. Non faulty items must be returned, unopened and with all seals undamaged. Any resealed items will be rejected.
• The customer will be responsible for all return freight along with any insurance of their choice. There will be no refund on these costs.
• A courier tracking number must be available for staff to track goods. No credit will be given if the goods are not received by printersupermarket staff..
• No goods will be accepted if the package reads, ”Receiver To Pay” The courier will be responsible for returning the goods to you, the customer or disposing of them..
• Any shipping fees, insurance or credit card surcharges that the customer paid to receive the goods are non refundable.